"We have had an amazing experience here with everyone we encounter. We are so thankful for the doctors insight and for the great care my daughter receives here at this office in Plainwell."
"I went here for treatment, I was able to get an impacted canine down, bite adjusted and teeth straighten. I have always been treated with respect and care. I will be taking my kids here once they reach the age of needing orthodontic care šāØI have so much more confidence in my smile. Before treatment I hated seeing a chipped baby tooth, and misaligned teeth - I had to have faith and trust but it happened- and against what other orthodontists said. I am grateful that I took the chance and saw success."
"Excellent orthodontist and customer service. Initial visit was very informative. They are extremely easy to contact and go out of their way to help with any issues."
"I had such a great experience with Dr. Chen and her entire team! From the moment I walked in, everyone was welcoming, kind, and professional. They made me feel comfortable and took the time to explain every step of my treatment.The office is clean, organized, and runs on time, which I really appreciated.I highly recommend this orthodontist to anyone looking for quality care and a positive experience. Iām so happy I chose them!"
"Great place to go!! Wonderful staff. Kind and patient. Dr. Chen works with payment plans and is the best all around and really care for their patients!! Look no further than this place for Ortho work!!"
"I had been going here for many years and they are wonderful! Very communicative on where youāre at with treatments and always friendly! Thank you all for your hard work getting my teeth to best condition!"
"This place is absolutely amazing! The staff are kind and make my son feel comfortable when examining his teeth. He has Invisalign and the app and constant checks with the doctor help tremendously to keep him on track. Dr. Kim Chen is an excellent Orthodontic, walked me through each step of the process. I highly recommend coming to her for Braces or Invisalign!"
"Wonderful people who dedicate their time with care. Had a rough experience from first orthodontist in Caledonia found this piece of heaven in plainwell and they were so Wonderful welcoming and have done wonders to my smile . Highly reccomend"
"KC Orthodontist is AMAZING, loving caring people I know I've been your VIP bracket-fixer lately- like, do I get a loyalty card for these pop-in visits yet? But seriously, your incredible skill and genuine care make every visit feel like a breeze. You don't just patch up my braces-you transform smiles and boost confidence with such warmth... heck, even my mouth's starting to miss you between appointments! You're amazing-what you do is wizardry.Thank you for everythingš«¶š½ AND putting up with meš„°"
"Itās so amazing. I have my braces on and I swear they are so nicely placed. The workers are so amazing. They get to you in right away if a bracket brakes. They also make sure your smile is ready for a new beginning."
"We have been with KC since the beginning of 2025 and have had a wonderful experience so far! The staff is phenomenal and are always very helpful. We look forward to continuing our orthodontic journey with them!"
"The entire staff at KC Orthodontics is great. Always welcoming, willing to work with busy schedules and responds quickly to our messages.Definitely recommend!"
"I attended my grandsonās first orthodontic appointment at KC Orthodontics this past week after he had his initial consult a few weeks ago. He has a long orthodontic journey ahead of him and they put him at ease. The staff is friendly, knowledgeable and professional and very easy to work with! A big shout out to Melinda and Jen, as both have been amazing at explaining everything to me and answering all my questions! I know he is in great hands at KC Orthodontics. If you, or someone you know is in need of an orthodontist and lives in the Plainwell, Allegan, or Kalamazoo area, I highly recommend KC Orthodontics!"
"This place is the best! The staff are so kind and reassuring. They helped me every step in brace's journey and now I'm left with the most beautiful results. Thank you KO team! Your greatly loved."
"We have had a great experience with KC Orthodontics with our daughter and hope to come back here when our other children are ready for braces. We would highly recommend them!"
"Kc ortho has great staff and environment. They have taken care of me for the last few years and helped switch my care from another provider with ease. The whole staff is so welcoming and helpful. My teeth look so good, and I couldnāt have done it without kc orthodontics. thank you guysā¤ļøā¤ļø"
"I had KC Orthodontics straighten and rearrange my old crooked bottom teeth with Invisalign. It worked well and was not painful or unpleasant. They have a respectful approach to each other as employees, and extend that to their clients as well. Highly recommended."
"Wonderful staff! They always respond when we call with a question or and urgent issue! Even had them respond after hours via text before and greatly appreciate it!"
"Super happy with my care here. I'm an adult with a pronounced open bite and overbite and it was fixed completely. The staff and Dr. Chen were helpful and friendly. I'd recommend to friends who need orthodontics."
"KC Orthedontics is great. My granddaughter is very happy with her braces. She hasn't stop taking pictures yet. She says she will change colors everything she goes in. The service was great, everyone was very polite and helpful. They made my granddaughter feel special. Thank you KC Orthedontics!"
"My son truelly enjoyed the staff at KC Orthodontics. The staff was great at communicating the next steps and keeping the parents up to date. My son just had his braces removed and his teeth look beautiful!"
"KC ortho is amazing! They have alway been super friendly and helpful and have always gotten my kids in for appointments in a timely manner! Also super responsive on the smile doctors app on nights and weekends if I have a question about my sons aligners!"
"Dr.Kim and her team did an excellent job shaping our daughter's now perfect smile! Thank you, and we will be back with our youngest daughter when she is ready.Scott and Jordan Hostetler"
"Dr Chen and all the staff are wonderful, professional, efficient, talented and delightful to be around. I just finished 9 months in Aligners, and the results are marvelous."
"The staff is very kind and helpful. I love that they accommodate any need I have. I use the Smile for my Invisilign which cuts down on my time coming to the office. I can chat day or night with staff with any concerns and get answers in a timely manner."
"I have had a great experience with Dr. Chen, and the staff. Everyone has been professional, and my questions are always answered. I have just completed wearing my 20 aligners. As a 68 year old, my teeth are now beautiful, straightened perfectly, and my jaw is no longer sore. I highly recommend this practice if you need to have your teeth straightened."
"I am so excited to get my aligners and begin this process! I never thought I would be able to go through this process and KC orthodontics has made this a reality for me. While getting my scan today the assistant told me āyou have such great teeth, they are going to look so good after this!ā That was the first time I can EVER remember someone telling me I have great teeth and it meant so much to me. I am really grateful to be working with KC Orthdontics!"
"I felt I was in a well equipped facility.Dr Kim Chen was very warm, friendly, & knowledgeable & I feel comfortable going with the Invisalign treatment."
"Office staff were super friendly. Explained everything and made sure all our questions were answered. Looking forward to seeing my sonās new smile!"
"Everyone that I met so far at this doctors office has been nothing, but polite, positive, & helpful I really appreciate that & look forward to my next visit :)!!"
"We absolutely love KC ortho. My daughter gets excited to go in and see everyone. She loves the contests that happen each month. She feels welcomed and as a parent I never felt judged for any reason. They are just amazing."
"Best Orthodontic experience my daughter has ever had. All the staff is friendly and helpful. They have helped teach her more about her braces and oral hygiene in one visit than her other orthodontist had taught her in 6 months."
"My daughter (8) and I are both patients here and the staff is always so friendly, compassionate and thoughtful. I look forward to my visits and fully trust their professional opinions! Highly recommend to anyone in the surrounding areas."
"Wonderful experience at KC Orthodontics. The plan for my daughter was laid out in detail including the timeline treatment would take. Love that the option of Invisalign was available and that we could virtually submit scans of her teeth allowing us to take less time off of work/school for appointments! Staff is friendly and helpful when you do have a question. My daughterās teeth look perfect! Highly recommend!"
"We really enjoyed working with Dr. Chen and staff on our son's smile. The staff was always kind and helpful, and most visits were actually over before the expected end time. The office is bright and cheerful. We appreciated that Dr. Chen actually checked in with our son each time he was there. Highly recommend!"
"At KC they always think of the patient first. Every time I go I am always welcomed with their amazing hospitality. I will always trust that KC will be the place for reliable orthodontic care no matter what!"
"Really great experience. Friendly, happy staff that try hard to make you feel welcome. With high-end equipment and a happy atmosphere, this ortho is a one of a kind, even doing special events and giving away complimentary items! Would recommend to anybody."
"Everyone is very friendly and does a great job making young kids feel welcomed. We had our initial consultation and it went very smoothly. They did a good job getting pictures and X-rays done in a timely manner. My daughter is excited to go back!"
"We always have a great experience at KC orthodontists! The staff is friendly and thorough from the front desk to the hygienist and doctor. When we needed to switch treatment plans they handled it seamlessly. I would recommend them to anyone!"
"All of the people that are there are very kind and they treat you not only like a customer but like a friend. They ask you questions about how you have been and if you have any plans. They are all so kind and I would highly recommend them to anyone I meet."
"All of the orthodontists are respectful and nice during your visit. Dr. Chen is very helpful and understanding and I always enjoy my visits here. I would definitely recommend coming here if you live in the area and are in the market for an orthodontist!"
"Iāve been going to this orthodontist for years and theyāve always taken great care of me. They do everything they can to make sure their patients are comfortable and taken well care of. All in all they are a very welcoming and great group of people. Also, Connie is my favorite and has taken great care of me!"
"Absolutely love KC Orthodontics. They have been a huge help every step of the way. From payment plans, to great communication with your treatment, and fun drawings happening in the office."
"Sonās braces worked out great. He followed the instructions given and it was smooth sailing, now letās see how the retainer goes. Staff and facilities are amazing. Thank you!"
"We absolutely love KC Orthodontics!!! Everyone is so friendly and helpful. Dr Chen has done a wonderful job with all three of my children. We couldnāt be happier."
"We drive from Grand Rapids to KC Orthodontics and it is so worth it! Having 2 kids receiving treatments can be a bit crazy and expensive, but the ladies at KC have been so patient, accommodating and conrinue to work with us regarding financing. They really care!"
"Highly recommend! The office staff is so organized, welcoming, and so sweet! Super clean and always on time, I never have to wait for my appointments!!"
"Fantastic front office staff, super helpful with billing and flexible with scheduling. Practice makes treatment super easy with app and fun with incentives!"
"Iāve gotten braces at KCās Orthodontist, Iāve referred all family and friends to KCās to receive quality care with an amazing group of staff. Itās always a very friendly and welcoming environment for all ages."
"Dr. Chen and her team were great. As an adult with invisalign they adapted to my busy schedule and offered appointments that were quick and productive. I canāt recommend them enough!"
"Theyāve been patient with me through the entire process. Theyāve been informative, transparent, & kind as well as giving me straight teeth! Thankyou!"
"I have had a great experience with KC Orthodontics! The staff is all very caring and helpful and they really listen to your concerns! Love my results!"
"I always receive amazing care from the staff at KC. They are pleasent and do a great job! I even stopped by the office for a concern and they took care of it right away. Thank you KC!"
"Great customer service. My teeth has already improved in just 3 months. Always willing to work with my schedule between my difficult cleanings. Love this place would recommend to friends and family"
"absolutely love this orthodontist! the assistants are so delightful and they are so welcoming! i would definitely recommend them for you or youāre child!"
"Iāve been coming to KC Orthodontists since it opened, and itās amazing. I have been wearing invisiligns and it has been so easy. Using the Smile Doctors app to scan my teeth and send images to the orthodontists help see how much my teeth have been straightened since wearing my invisiligns. As for the employees, everyone is extremely friendly and pleasant to be around."
"Hi my names Justice I have had a great experience with Kc orthodontics everyone is so kind and is very good at what they do. I went to kc to get my braces on and now they are off and straighter and prettier than ever thanks to Kc. I also know that everyone puts in their hard work to get everything done so thank you kc and continue your great business to help other people too."
"KC orthodontics has been amazing with my daughter. I would definitely recommend them for all your orthodontic needs! Thank you for all the care you put into my kiddo!!!"
"I have two kids in braces right now and we love KC Orthodontics!! Everyone is so friendly and they are both making great progress with their braces journey!! Would highly recommend this place for all your orthodontist needs!!"
"I have always had a great experience at KC Orthodontics. All of the assistants are so kind and very helpful with answering the questions you have. Dr. Chen is super kind and very respectful."
"I haven been in this orthodontic place since I was in 7th grade. I am now a freshman in college. I was here during the issue with shannon. Iāve been through braces, invisiline, bands, expanders, spacers and more multiple times. I am currently in a set of braces and still have a year or two. The place has been very helpful for helping me achieve a perfect smile. And I canāt wait till the end result."
"I had a great experience. The team was so friendly and nice. Never had a bad encounter, even when I brought my kids to appointments, they were so sweet and kind to them and made them feel included and welcomed. I am very impressed with their customer service. They explain what they are doing when they are doing it. They make sure you know what to expect. I highly recommend coming here for your ortho needs."
"Dr. Chen and staff have always been so helpful and amazing during my treatments. The team always makes sure Iām comfortable with my treatment plan before leaving the office and reduce my dental/oral anxiety!"
"Entire staff is friendly and helpful. A very professional office and I am happy with the level of service I am receiving in my quest for my best smile."
"Dr. Chen is a Godsend to this business and I love her sweet and sincere care for her clients. I'm thankful for the expedient timely transition. Personally I was already done and quite dissatisfied and displeased with that whole setup including the majority of the rude and disrespectful (Office staff) except for the older adult Lady that book your appt šWhich brings me to my pt. I agree with the rude & insensitive young staff receptionist on phone calls. It's so disrespectful and just happened again today. (Several times) Being so angry after sharing my Flight from Chicago to KZO was over 4 hrs late but I would still try to make it if Im going to be aboutmins late which was already very stressful. Incidentally I call after 7 and was told it'll be okay but Thank God I called back to verify the late apt. Talk to "Jen" had to ask her name because the voice was quite familiar. She needs personal training on how to treat and respect your clientele! Especially the upmost respect for older adults. You usually get that from your home upbringing š¤ So DR Chen I don't feel justified in not giving you full praise but please speak on this! Happy New Year's to the Entire Staff Family at KC'sšš½š„³šš"
"God bless these women who went out of thier way to help me with a broken bracket and loose wire while I was out of town on a job. I can't thank them enough for the quick response and care that they provided! I wish I lived out this way I would switch orthodontist in a heartbeat!"
"We have two daughters going to KC Orthodontics with very different needs but the care and attention they receive is still exemplary!The staff at KC Orthodontics is top notch. They're friendly, professional, caring and quick to respond to questions both in person and remotely.We've had a couple of speed bumps along the way and the KC team was quick to respond and help us course correct and continue towards the goal!I don't think we could be any happier with an Orthodontist experience."
"Very excited to work with Dr. Chen and her team. This is a welcoming office filled with friendly faces and would be the perfect spot for your treatment!"
